FAQ

Q1: How long will it take to receive my order?

Most orders take 7–15 business days for international delivery to the United States after shipment. Delivery time may be delayed by customs, peak holiday seasons or logistics exceptions.

Q2: Can I cancel my order?

You may cancel your order free of charge before it is shipped. Once the parcel has been dispatched, cancellation is not available, and you will need to follow our return policy.

Q3: What should I do if my item arrives damaged?

Please contact support@jellrol.shop within 7 days of delivery, attach photos of outer packaging and damaged product. We will verify and provide a replacement or refund solution.

Q4: Do you accept returns?

We accept qualified returns within 30 days after delivery. Please check our full Return Policy for condition rules and shipping obligations. Clearance sale items are final sale.

Q5: How can I track my package?

We will send tracking number to your registered email once your order ships. You can track status via the tracking link provided.

Q6: What payment methods do you accept?

We support major credit cards and secure online checkout methods listed on our checkout page. All payments are processed through encrypted secure channels.

Q7: What is your customer service time?

Our support team works Monday to Friday, 9:00–18:00 UTC+8. We will reply to your email within 24 working hours.

Contact Email: support@jellrol.shop Last Updated: October 23, 2026