Shipping Policy

This Shipping Policy applies to all purchases on jellrol.shop operated by Shenzhen Xuche Information Co., Ltd.

Processing Time

Orders will be processed within 1–3 business days after successful payment. We do not process orders on weekends and public holidays.

Delivery Time

Standard international shipping to United States: 7–15 business days after dispatch. Delivery timeline is an estimate and not guaranteed. Delays may be caused by customs inspection, holiday surges, weather or carrier disruptions.

Shipping Cost

Shipping fee will be calculated and displayed on checkout page based on destination and product size/weight.

Customs & Import Tax

Buyers are responsible for any local import duties, taxes or customs clearance fees charged by your destination country. We will not cover these charges.

Shipping Address

Please double-check your shipping address before checkout. We are not liable for non-delivery caused by incorrect or incomplete address provided by customers.

Lost / Stolen Packages

If tracking shows delivered but you have not received your parcel, please contact your local courier first, then email us for assistance.

Last Updated: October 23, 2026